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The Swarnorra

Terms of Use

Please read these conditions carefully before utilizing our website or purchasing our fine jewellery. Accessing our platform indicates your agreement to be bound by these Terms.

1. General conditions

By visiting our site and/or purchasing from The Swarnorra, you engage in our "Service" and agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

We reserve the right to refuse service to anyone for any reason at any time, particularly to protect our business from fraudulent, high-risk transactions.

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2. Products & Pricing Variations

Important notice regarding gold jewellery

Due to the handcrafted nature of fine jewellery and the fluctuating nature of precious metal markets, please note the following:

  • Weight Variations: The final weight of manufactured pieces may vary slightly from the estimated weight displayed online. The final invoice value will reflect the exact weight of the dispatched piece.
  • Market Rates: Prices of pieces (especially those made-to-order) may be subject to change based on real-time daily gold rates until the order is confirmed and firmly paid.
  • Visual Representation: We have made every effort to display the colors, textures, and brilliance of our jewellery as accurately as possible. However, we cannot guarantee that your device's display will be entirely accurate.
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3. Orders & Cancellations

  • An order constitutes an offer to purchase. All orders are subject to acceptance and availability.
  • We reserve the right to limit the quantities of any products or services that we offer.
  • In the event we make a change to or cancel an order (e.g., due to stock unavailability or suspected fraud), we will attempt to notify you via the email or phone number provided.
  • For detailed information on your rights to cancel, please review our Return & Cancellation Policy.
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4. Intellectual Property

All content included on this site, such as bespoke jewellery designs, photography, text, graphics, logos, and digital downloads is the exclusive property of The Swarnorra or its content suppliers and is protected by international copyright and hallmark laws.

Reproduction, duplication, or exploitation of our designs, imagery, or branding without express written permission is strictly prohibited and subject to legal action.

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5. Limitation of Liability

While we ensure the utmost care in crafting and delivering our pieces:

  • We do not guarantee that the use of our service will be uninterrupted, timely, secure, or error-free.
  • The Swarnorra shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of any of the service or any products procured using the service.
  • Our liability for transit issues ceases once the secure package is handed over to the authorized recipient (as confirmed by OTP or signature).
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Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.